Support

For clinics using MyHealDesk, and their patients.

Email office@myhealdesk.com with any question about MyHealDesk or its app. Ideas and bugs can also go on our feedback board.

Signing in

  • Clinic staff sign in with the account their clinic invited them with: email and password, Google, or Apple.
  • Patients make an account in the app, then join their clinic with the code or QR code the clinic gives them. A patient at two clinics joins each with its own code.
  • Forgot your password? Tap “Forgot password” on the sign-in screen and we email you a link.

For patients

Once you have joined, the app shows your appointments, your training programs, meal plans and questionnaires, and the documents your clinic shares with you. If something is missing, or your clinic doesn't appear, ask the clinic for a new code - they manage what you see.

Deleting your account

  • Patients: Settings, then Delete account. Your clinic keeps its own file on you.
  • Clinic staff: Settings, then Account, then Delete my account. Your clinic keeps its records of your work.
  • A clinic's owner: Settings, then Account. The owner's account goes with the clinic and everything in it.

Deleting an account can't be undone.

Privacy

What we collect and why is in our privacy policy.